Send a signed complaint to the UM Complaints Service Point.

01 About you

First name(s) * Surname * Student ID * Email address * Faculty * Study programme * Phone number

02 What the university failed to do

This is the core of your complaint. Untick anything you cannot stand behind.

The situation at UM

Taskforce recommendations not implemented"In February 2026, the government's Taskforce for Combating Antisemitism concluded that social safety for Jewish students in higher education is insufficient, and recommended that universities speak out publicly for Jewish students and act visibly against intimidation. I am not aware of any concrete plan by Maastricht University to implement these recommendations." No clear policy"As far as I know, the university has no policy that sets out what counts as antisemitism, how incidents are handled and who is responsible. If such a policy exists, I ask the university to share it." No visible stance"I have not seen the university speak out clearly and publicly in support of Jewish students when incidents occur." Unclear limits for protests"It is not clear to me where the university draws the line for protests and statements on campus, or how it enforces that line." No monitoring"As far as I know, the university does not record or report the number of antisemitic incidents, so neither the scale of the problem nor the effect of its measures can be assessed."

The September 2026 case

In September 2026, a student who had been brought to Maastricht from Gaza by the university posted a video on social media that appeared to show him claiming involvement in the Hamas attack of 7 October 2023. According to the Jewish student association IJAR, he lives in the same student housing and studies at the same faculty as Jewish and Israeli students. The university provisionally suspended him. On 2 October 2026, the Public Prosecution Service concluded that he was not involved in the attack and that no criminal offences were committed. The university has said it will discuss with him and others involved how he can resume his studies. My complaint is not about this student, but about how the university has handled the situation towards Jewish students.

No information for the Jewish students involved"As far as I know, the university has not told Jewish and Israeli students who share housing or classes with this student what it is doing to keep them safe. In its statement of 2 October 2026, the university said it will work out how he can study in a safe environment. That is right, but it has not told Jewish students how their safety and concerns will be taken into account when he returns." Earlier concerns were not answered"In 2025, Jewish students raised concerns with the university about how students admitted from Gaza were screened and what this meant for their safety. As far as I know, the university did not respond to these concerns."

Sources, checked 2 October 2026: Taskforce report, De Nieuwe Ster (earlier warnings), NOS (suspension), Public Prosecution Service, UM statement of 2 October 2026. Situations change, so check that each point is still correct before you send.

03 How it affects you

Tick only what is true for you. Each ticked sentence is added to your letter, which goes to the university.

One moment when you felt unsafe (optional) A personal sentence makes your letter harder to answer with a standard reply.

04 What you ask from the university

Concrete measures

A plan for the Taskforce recommendations"I ask the university to publish a concrete plan, with a timeline, for implementing the recommendations of the Taskforce for Combating Antisemitism." Record and report incidents"I ask the university to record antisemitic incidents and to report each year on their number and on the measures taken." Clear rules for protests"I ask for clear rules on the limits of protest and statements on campus, and for these rules to be enforced consistently." Speak out"I ask the university to speak out publicly when Jewish students are targeted." Confidence in the university's response"I need to know what practical steps the university will take when I report feeling unsafe." A say in the next steps of this case"On 2 October 2026, the university announced that it will speak with the student from Gaza and others involved about how he can resume his studies. I ask the university to include Jewish students and IJAR in these conversations, and to explain how their concerns will be handled." Equal access to education"I should be able to attend classes and take part in campus life without feeling that I need to hide my identity."

How my complaint is handled

Treat this as a structural problem"I am not the only student affected; other Jewish students experience the same problems. I ask that my complaint be handled individually, and also be considered together with similar complaints as a structural problem that requires structural measures." Legal obligations"Under the Dutch General Equal Treatment Act (AWGB), the university may not make a distinction on grounds of religion in education, and this includes harassment. The university also has a duty of care towards its students. I ask the university to explain how it meets these obligations towards Jewish students." A written answer within six weeks"I ask for a written response within the six-week period that applies to complaint handling, stating the concrete steps the university will take and when." To be heard in person"I would like the opportunity to explain my complaint in person." Next steps if this is not resolved"If this complaint is not resolved satisfactorily, I reserve the right to take it to the National Ombudsman and to ask the Netherlands Institute for Human Rights (College voor de Rechten van de Mens) for an opinion."

Add more detail Optional · a specific incident, background or evidence

A specific incident

My complaint is about Finishes the sentence "Hereby I would like to file a complaint about …" What happened? Be concrete. Mention places, times and what was said or done, as far as you know.

Place Date

Background and evidence

Relevant background For example earlier incidents, or earlier contact with staff about this. I will attach evidenceScreenshots, emails or photos. You add these to the same email yourself.

05 Sign

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The statements I have selected and written are true to the best of my knowledge. I decide whether to send this complaint, and I have read the terms of use.